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SunLife Financial

• Architected an AI-powered call routing system using LangGraph + LLM, cutting contact center agent handle time by 80% and processing retirement plan inquiries through intelligent authentication workflows.
• Designed and productionized an MCP integration enabling dynamic tool orchestration across multi-agent systems, with a custom middleware layer enforcing 3-tier authentication (identity, single-factor, multi-factor) for enterprise-grade security.
• Spearheading on-premises to cloud migration onto Amazon Bedrock AgentCore, deploying agents via AgentCore Gateway and Runtime to achieve fully managed, scalable agentic infrastructure with centralized observability.
• Led migration from legacy systems to serverless architecture processing 600k+ daily requests, achieving 99.99% availability with 30% lower latency.
• Built and deployed an agentic workflow on Amazon Bedrock with DynamoDB-backed state persistence, routing 15+ retirement plan categories through context-aware conversation flows.
• Optimized AWS End User Messaging (SNS) and multi-Lambda orchestration via Amazon Connect (Lex, ANI lookup, OTP verification), reducing authentication resolution time by 65%.
• Led and mentored a team of 5+ engineers on LLM-based system design, agentic architecture patterns, and serverless best practices — owning the technical roadmap and presenting quarterly AI strategy to senior leadership.

Tecsys Inc.

• Led a full monolith-to-microservices re-architecture using event-driven architecture (Kafka + SQS), scaling the system to handle 50x concurrent requests and increasing throughput by 85%.
• Led front-end modernization using Storybook and atomic design, building a reusable component library adopted across 3+ product teams and boosting development velocity by 25%.
• Engineered an end-to-end customs compliance microservice using AWS SAM, Lambda, SQS, and S3 with SFTP integration, eliminating a third-party vendor dependency and delivering $900K in validated annual cost savings.
• Established an org-wide testing strategy using TDD (Jest) and k6 load testing, achieving zero P0 incidents during peak traffic windows and reducing post-release defect rate across the engineering team.
• Hardened integration security by implementing OAuth 2.0 across 10+ carrier integrations, managing token lifecycle (issuance, refresh, revocation) across distributed microservices.

BIDGALA (concurrent with Master of Computer Science, 2018–2020)

• Architected and shipped a full-stack e-commerce social platform using Python (Django) and React, with RESTful APIs deployed on AWS (EC2, RDS, S3), supporting early-stage product growth.
• Defined technical architecture and mentored 3 junior developers, establishing code review standards and Git workflows that reduced integration conflicts by 40%.

Unisys Pvt. Ltd.

• Developed enterprise Java applications for Fortune 500 clients in cross-functional Agile squads, contributing across the full SDLC from requirements to deployment and establishing coding standards adopted team-wide.